Retail & Customer Service

courses

 

Qualifications

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Available at various levels and sizes of study, Training Qualifications UK can provide learners with a wide range of qualifications designed to help anyone who is working, or desires to work within the Retail and Customer Service industry.

From general Retail Skills and Knowledge to developing Customer Service and Contact Centre skills and management, we ensure that all learners are trained to the best possible standards.

Potential career pathways which can be sought out after completing one of our Retail and Customer Service qualifications are wide ranging and include anything from Air Cabin Crew, Customer Service Management, Recruiting, Financial Management, Merchandising and Sales Assistant.

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The full list of Retail & Customer Service Qualifications are as follows:

To see information sheets and find out more, click on the name of the qualification you are interested in:

Click on a sub-sector to view qualifications within it:

Where indicated in the specification, assessment, including assessors and internal quality assurers, must meet the requirements of the Skills CFA Sales Assessment Strategy.

Accompanies and supersedes all previous versions attached within all Sales specifications.

Qualification Number: Jan 2013
TQUK Level 1 Award in an Introduction to Customer Service (RQF) icon

Designed for learners who are looking for an introduction to customer service within the retail and customer service sector, this level 1 award will provide them with the key skills they need to be successful, including the applying of legislation, regulation and organisational procedures for customer service, contributing to effective customer service and the importance of appearance and behaviour in customer service.

Qualification Number: 601/7151/0 Min Guided Learning Hours: 57
TQUK Level 1 Award in an Introduction to Retail (RQF) icon

Designed for learners who are looking for an introduction to retail within the retail and customer service sector, this level 1 award will provide them with the key skills they need to be successful, including identifying and describing the features of a retail business, demonstrating skills required for retail work and identifying and explaining the main resources that a retail business requires.

Qualification Number: 601/7839/5 Min Guided Learning Hours: 10
TQUK Level 1 Award in an Introduction to Working in Customer Service (RQF) icon

Designed for learners who are looking for an introduction to working in customer service within the retail and customer service sector, this level 1 award will provide them with the key skills they need to be successful, including how to identify a range of customer focused roles available in the local area, demonstrate an ability to create good first and lasting impressions on the customers and how to describe the different aspects of customer focused roles available.

Qualification Number: 601/7838/3 Min Guided Learning Hours: 10
TQUK Level 2 Award in Customer Service (QCF) icon

Designed for learners looking for an introduction to the knowledge required to understand how to deliver effective customer service. This qualification will prepare you for a role in customer service, or help you to develop ideas around how you can deliver good service to the customers you serve.

Qualification Number: 601/6596/0 Min Guided Learning Hours: 80
TQUK Level 2 Certificate in Contact Centre Operations (QCF) icon

Designed for learners who may be wishing to gain employment in the sector or already be employed.

Qualification Number: 601/6597/2 Min Guided Learning Hours: 104
TQUK Level 2 Certificate in Principles of Marketing (RQF) icon

Designed for learners who are looking to gain knowledge in the principles of marketing within the retail and customer service sector, this level 2 certificate will provide them with the key skills they need to be successful, including  understanding the legal, regulatory and ethical requirements in sales and marketing and understanding the relationship between sales and marketing.

Qualification Number: 601/7765/2 Min Guided Learning Hours: 116
TQUK Level 2 Certificate in Principles of Sales (RQF) icon

Designed for learners who are looking to gain knowledge in the principles of sales within the retail and customer service sector, this level 2 certificate will provide them with the key skills they need to be successful, including  the principles of presentations and demonstrations in sales and understanding the relationship between sales and marketing.

Qualification Number: 601/7759/7 Min Guided Learning Hours: 131
TQUK Level 2 Certificate in Retail Knowledge (QCF) icon

Designed for learners who are working, or looking to work, in a retail environment as retail sales assistant or similar in a variety of retail outlets. It develops your competencies within the retail sector to support a variety of job roles and forms part of the popular retail apprenticeship.

Qualification Number: 601/5451/2 Min Guided Learning Hours: 93
TQUK Level 2 Certificate in Retail Skills (QCF) icon

Designed for learners working, or looking to work, in a retail environment as retail sales assistant or similar in a variety of retail outlets. It develops your competencies within the retail sector to support a variety of job roles and forms part of the popular retail apprenticeship.

Qualification Number: 601/5395/7 Min Guided Learning Hours: 73
TQUK Level 2 Diploma in Customer Service (QCF)  icon

Designed for learners employed in a job role which includes customer service and who wish to develop skills such as: communicating with customers, building relationships with customers, resolving problems, promoting products and/or services, using communication channels, seeking customer feedback and team working. You will also have the opportunity to develop transferable skills such as communication, resolving problems, analysing feedback and using social media. This qualification forms part of the intermediate apprenticeship in customer service.

Qualification Number: 601/4936/X Min Guided Learning Hours: 245
TQUK Level 2 Diploma in Retail Knowledge (QCF) icon

Designed for learners working, or looking to work, in a retail environment as retail sales assistant or similar in a variety of retail outlets. It develops your competencies within the retail sector to support a variety of job roles: the range of optional units in this larger version of the retail knowledge qualification allows you to customise your learning. This qualification is the knowledge component of the level 2 retail apprenticeship.

Qualification Number: 601/5452/4 Min Guided Learning Hours: 270
TQUK Level 2 Diploma in Retail Skills (QCF)  icon

Designed for learners working, or looking to work, in a retail environment as retail sales assistant or similar in a variety of retail outlets. It develops your competencies within the retail sector to support a variety of job roles and forms part of the level 2 retail apprenticeship.

Qualification Number: 601/5396/9 Min Guided Learning Hours: 115
TQUK Level 2 NVQ Certificate in Contact Centre Operations (QCF) icon

Designed for learners who are already employed in the sector as assessment of workplace competence is required. If you are not in a suitable job role you will need to have access through a placement or volunteering.

Qualification Number: 601/6598/4 Min Guided Learning Hours: 93
TQUK Level 2 NVQ Certificate in Marketing (RQF) icon

Designed for learners who are looking to gain further knowledge of marketing within the retail and customer service sector, this level 2 NVQ certificate will provide them with the key skills they need to be successful, including how to use digital and social media in marketing campaigns and how to support the co-ordination of an event.

Qualification Number: 601/7766/4 Min Guided Learning Hours: 82
TQUK Level 2 NVQ Certificate in Sales (RQF) icon

Designed for learners who are looking to gain further knowledge of sales within the retail and customer service sector, this level 2 NVQ certificate will provide them with the key skills they need to be successful, including how to sell face to face and how to sell over the telephone via inbound and outbound calls. 

Qualification Number: 601/7760/3 Min Guided Learning Hours: 124
TQUK Level 2 NVQ Diploma in Sales (RQF) icon

Designed for learners who are looking to gain further knowledge of sales within the retail and customer service sector, this level 2 NVQ diploma will provide them with the key skills they need to be successful, including inputting and accessing sales or marketing data in information systems, processing sales orders and selling at exhibitions.

Qualification Number: 601/7761/5 Min Guided Learning Hours: 131
TQUK Level 3 Certificate in Contact Centre Operations (QCF) icon

Designed for learners who are currently working in or who have prior experience working in a contact centre or a customer service role.

Qualification Number: 601/6599/6 Min Guided Learning Hours: 106
TQUK Level 3 Certificate in Customer Service (RQF) icon

Designed for learners who are looking to add to their knowledge of the customer service sector and wish to progress their learning to the next level, this Level 3 Certificate in Customer Service qualification provides learners with all the key skills to be successful within the Customer Service industry. Including the principles of developing and improving customer service, understanding how to resolve customer service problems and complaints and understanding factors which influence customer expectations.

Qualification Number: 603/0556/3 Min Guided Learning Hours: 130
TQUK Level 3 Certificate in Principles of Marketing (RQF) icon

Designed for learners who are looking to gain further knowledge in the principles of marketing within the retail and customer service sector, this level 3 certificate will provide them with the key skills they need to be successful, including the principles of digital marketing and research and understanding the relationship between sales and marketing.

Qualification Number: 601/7767/6 Min Guided Learning Hours: 134
TQUK Level 3 Certificate in Principles of Sales (RQF) icon

Designed for learners who are looking to gain further knowledge in the principles of sales within the retail and customer service sector, this level 3 certificate will provide them with the key skills they need to be successful, including understanding sales targets, principles of presentations and demonstrations and principles of online selling.

Qualification Number: 601/7762/7 Min Guided Learning Hours: 119
TQUK Level 3 Certificate in Retail Knowledge (QCF) icon

Designed for learners who are seeking employment in the retail sector or are already in employment as a senior retail sales  assistant/supervisor  or  similar  in  a  variety  of  retail  outlets.  It will  develop  your  knowledge  and  understanding  of  the  retail sector to support a variety of job roles.

Qualification Number:  601/6192/9 Min Guided Learning Hours: 106
TQUK Level 3 Diploma in Customer Service (QCF) icon

Designed for learners with some experience or a lower level qualification in the customer service sector who wish to progress their learning to the next level and gain skills in areas such as complaint resolution, interpretation of feedback and social media strategies. This qualification forms part of the higher level apprenticeship in customer service.

Qualification Number: 601/4937/1 Min Guided Learning Hours: 289
TQUK Level 3 Diploma in Retail Knowledge (QCF) icon

Designed for learners who are seeking employment in the  retail  sector or  are already in  employment  as  a senior retail sales  assistant/supervisor  or  similar  in  a  variety  of  retail  outlets.  It will develop your knowledge and understanding of the retail sector to support a variety of job roles.

Qualification Number:  601/6193/0 Min Guided Learning Hours: 238
TQUK Level 3 Diploma in Retail Skills (Management) (RQF) icon

Designed for learners who wish to develop competence to carry out range of job roles in retail settings. Each consists of a mandatory unit which develops skills in working effectively and supporting others in a retail organisation and a range of optional units. Optional units in the TQUK Level 3 Diploma in Retail Skills (Management) cover areas including customer service, stock control, staffing and preventing wastage.

Qualification Number: 601/6194/2 Min Guided Learning Hours: 199
TQUK Level 3 Diploma in Retail Skills (Sales Professional) (QCF) icon

Designed for learners who wish to develop competence to carry out range of job roles in retail settings. Each consists of a mandatory unit which develops skills in working effectively and supporting others in a retail organisation and a range of optional units. In the TQUK Level 3 Diploma in Retail Skills (Sales Professional) optional units cover areas such as: specialist products and handling fish, meat and greengrocery, cashing up, customer service and stock control.

Qualification Number: 601/6195/4 Min Guided Learning Hours: 181
TQUK Level 3 Diploma in Retail Skills (Visual Merchandising) (QCF) icon

Designed for learners who wish to develop competence to carry out range of job roles in retail settings. Each consists of a mandatory unit which develops skills in working effectively and supporting others in a retail organisation and a range of optional units. Optional units in the TQUK Level 3 Diploma in Retail Skills (Visual Merchandising) covers a number of specialist areas relating to visual merchandising. 

Qualification Number: 601/6196/6 Min Guided Learning Hours: 251
TQUK Level 3 NVQ Certificate in Sales (RQF) icon

Designed for learners who are looking to gain further knowledge in sales within the retail and customer service sector, this level 3 NVQ certificate will provide them with the key skills they need to be successful, including negotiating, handling objections and closing sales, selling at exhibitions and preparing and delivering a sales presentation.

Qualification Number: 601/7763/9 Min Guided Learning Hours: 119
TQUK Level 3 NVQ Diploma in Contact Centre Operations (QCF) icon

Designed for learners who may be wishing to gain employment in the sector or already be employed.

Qualification Number: 601/6600/9 Min Guided Learning Hours: 86
TQUK Level 3 NVQ Diploma in Marketing (RQF) icon

Designed for learners who are looking to gain further knowledge in marketing within the retail and customer service sector, this level 3 NVQ diploma will provide them with the key skills they need to be successful, including how to analyse competitor activity, evaluating and improving own performance in a business environment and designing marketing promotions.

Qualification Number: 601/7768/8 Min Guided Learning Hours: 115
TQUK Level 3 NVQ Diploma in Sales (RQF) icon

Designed for learners who are looking to increase their knowledge of sales within the retail and customer service sector, this Level 3 NVQ Diploma will provide them with the key skills they need to be successful, including negotiating, handling objections and closing sales, selling at exhibitions, obtaining and analysing sales-related information and pricing for sales promotions.

Qualification Number: 601/8832/7 Min Guided Learning Hours: 210
TQUK Level 4 NVQ Diploma in Customer Service (QCF) icon

Designed for learners who work in a customer facing environment and have responsibilities for implementing customer service strategies, monitoring customer service levels and feedback, and wish to develop their skills in these areas.

Qualification Number: 601/5198/5 Min Guided Learning Hours: 171
TQUK Level 5 Certificate in Sales (RQF) icon

Designed for learners who are looking to gain advanced knowledge in sales within the retail and customer service sector, this level 5 certificate will provide them with the key skills they need to be successful, including sales forecasts and target setting, leading a team and designing, planning and managing sales territories.

Qualification Number: 601/7764/0 Min Guided Learning Hours: 119