Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafes, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role.

The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry. 

Level: 3 
Duration: 12 months
Funding Band: 7 (£5,000)*

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Mandatory Content

Functional Skills: 
TQUK/IQ Level 2 Award in Functional Skills English (QCF)
TQUK/IQ Level 2 Award in Functional Skills Mathematics (QCF)

Industry Requirements:
Completed prior to enrollment: Level 1 Functional Skills in English and Mathematic
Completed prior to assessment: Evidence of the relevant behaviours, Level 2 in Maths and English, Undertaken a self-assessment.


End-Point Assessment

There are four assessment elements for the hospitality supervisor independent end assessment:

  • Situational Judgement Test
  • Practical Observation
  • Business Project
  • Professional Discussion

The Situational Judgement Test, Practical Observation and Business Project can be undertaken in any order, however, the Professional Discussion must be the last activity. All assessment elements must be completed within two months from the start of the assessment.

More Information

If you would like to know more about the Hospitality Supervisor apprenticeship standard and how TQUK can help with the assessment of this apprenticeship, please contact the team by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. where a member of our EPA team will be on hand to discuss and answer any questions or queries.

(*Funding Bands from May 2017)