A hospitality team member can work in a range of establishments, for example bars, restaurants, cafes, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.

The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

This standard has been designed with the input from a trailblazer group which includes: Hilton Worldwide, Mitchells and Butler, The Spirit Pub Company, McDonald’s UK and PGL.

Level: 2 
Duration: 12
Funding Band: 7 (£5,000)*

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Mandatory Content

Functional Skills: 
TQUK/IQ Level 2 Award in Functional Skills English (QCF)
TQUK/IQ Level 2 Award in Functional Skills Mathematics (QCF)

Industry Requirements:
Completed prior to enrollment: Level 1 Functional Skills in English and Mathematics


End-Point Assessment

There are four assessment elements for the hospitality team member independent end assessment:

  • Situational Judgement Test
  • Practical Observation
  • Business Project
  • Professional Discussion

The Situational Judgement Test, Practical Observation and Business Project can be undertaken in any order, however, the Professional Discussion must be the last activity. All assessment elements must be completed within two months from the start of the assessment.

More Information

If you would like to know more about the Hospitality Team Member apprenticeship standard and how TQUK can help with the assessment of this apprenticeship, please contact the team by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. where a member of our EPA team will be on hand to discuss and answer any questions or queries.

(*Funding Bands from May 2017)