Operations/departmental managers take the reins of people and projects and are continually intent on achieving a company’s short and long-term goals. They report to senior management or business owner, to keep them continuously informed about the overall operations and state of the business.

The knowledge, skills and behaviours the apprentice will learn in this apprenticeship will give them the ability to work in any industry in the private, public and third sectors. They’ll be developing operational plans, overseeing projects, managing and leading teams, overseeing the financial health of the company, recognising and nurturing talent and coaching and mentoring. Job titles for successful apprentices include Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Level: 5
Duration: Approximately 2.5 years
Funding Band: 9 (£9,000)

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Mandatory Content

TQUK Level 5 Diploma in Management and Leadership (RQF)

Functional Skills: 
TQUK Level 3 Award in Functional Skills English (QCF)
TQUK Level 3 Award in Functional Skills Mathematics (QCF)


End-Point Assessment

The end-point assessment will test the apprentice's knowledge, skills and behaviours in five different sections: a knowledge test, a structured competency-based interview, a portfolio assessment, a work-based project with presentation and Q&A session and a professional discussion.

In the knowledge test will gauge the apprentice’s understanding of what they’ve learned throughout the apprenticeship. A series of different scenarios and situations will be used that will require responses demonstrating your knowledge of the particular topic. The test may be delivered online or may be paper-based and will likely be multiple choice. 

Next comes the structured competency-based interview. The knowledge requirements within the Standard will be tested using a structured series of questions to assess the apprentice’s knowledge to ensure all aspects are given coverage. The interview can be conducted using a range of media (telephone interview, live media, online or written), whichever is the most appropriate for the apprentice.

The independent assessor will then review a completed portfolio of work put together by the apprentice. It will comprise a collection of evidence (preferably in an online portfolio with written, audio and video evidence) gained or created throughout the apprenticeship.

The next stage of the assessment will be the judgement of a work-based project, a presentation and a Q&A session. The project will take place towards the end of the apprenticeship - usually towards the last six months - and must demonstrate the application of knowledge and skills to meet outcomes in the standard. Each project must demonstrate the application of knowledge and skills to meet the outcomes in the standard, the approach to planning and completion of the project and the application of behaviours from the standard.The presentation focuses on the outcomes of the Work Based Project. It will be given to a panel comprising the independent assessor, training provider and employer. The apprentice will deliver a 15-minute presentation which describes the objectives and outputs of their work based project. Once the presentation is complete, the apprentice will provide responses to a series of competency-based questions put to them by the panel members. 

The final stage of the end-point assessment is a professional discussion with the independent assessor. The apprentice will provide evidence of any additional learning/CPD undertaken during the apprenticeship. The Independent Assessor will undertake a professional discussion with the apprentice to identify the objective of the activity and reflect on the outcome and how learning gained was applied.

More Information

If you would like to know more about the Operational / Departmental Manager apprenticeship standard and how TQUK can help with the assessment of this apprenticeship, please contact the team by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. where a member of our EPA team will be on hand to discuss and answer any questions or queries.