Complaints Policy

This document explains Training Qualifications UK's complaints procedures and is provided for approved TQUK centres, learners and all interested parties who encounter a direct or indirect service from TQUK. 

To view TQUK's Complaints Policy, please click here.

Privacy Policy

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. 

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. 

To view TQUK's Privacy Policy, please click here.

Appeals Policy

This policy is provided for customers, including learners, who are delivering, enrolled on or have taken a Training Qualifications UK approved qualification or unit. It sets out the process to follow when submitting appeals to TQUK and the process we will follow when responding to enquiries and/or appeals.

It is also for use by TQUK staff to ensure they deal with all appeals in a consistent manner. 

To view TQUK's Appeals Policy, please click here.

Reasonable Adjustment and Special Consideration Policy

This policy is provided for Training Qualifications UK centres who are delivering TQUK qualifications and for learners who are registered on or have taken a TQUK qualification. It is also for use by TQUK staff members, to ensure they deal with all reasonable adjustment and special consideration requests in a consistent manner.

To view TQUK's Reasonable Adjustment and Special Consideration Policy, please click here.

Fees and Invoicing Policy

This document is provided for our centres and sets out the fees we will charge for our various qualifications and services, as well as our invoicing arrangements. 

To view TQUK's Fees and Invoicing Policy, please click here.

Safeguarding Policy

This policy is provided for TQUK customers, including learners and staff members who are using or delivering the qualifications that TQUK offers. TQUK is strongly committed to practices that protect children, young people and vulnerable adults from abuse, neglect or significant harm.

To view TQUK's Safeguarding Policy, please click here.

Equality and Diversity Policy

This policy is provided to TQUK centres and learners who are delivering enrolled on or have taken a TQUK qualification or unit. It sets out our intention to deliver a service and range of qualifications that are fair, accessible and do not include any unnecessary barriers to entry.

To view TQUK's Equality and Diversity Policy, click here.

Endorsed Learning Resource Policy

This document is provided for our centres and third parties and sets out the requirements in the event that a third party would like to have Training Qualifications UK endorse a resource or learning materials. 

To view TQUK's Endorsed Learning Resource Policy, please click here.

Customer Service Statement

This document details TQUK's intention to provide our customers - including our centres, their staff and their learners - with the very best of service, support, advice and facilitation. 

To view the TQUK Customer Service Statement, click here