Streamlined support... the TQUK way
We here at Training Qualifications UK are dedicated to creating truly exceptional customer experiences. It’s not enough for us to simply meet your needs... we want to go above and beyond for you, helping you get everything you need to help your learners and Apprentices be their very best.
That’s why we’ve been developing new initiatives that enhance the way we work with you.
For us, the equation is simple: we want to deliver a personalised service, at speed, so you can get the solutions you need and help your learners and Apprentices progress. So, how are we doing that?
Personalised support
We’ve always been proud of the fact that we provide all our customers with a named contact who they can get in touch with whenever they need and who knows their account inside and out.
Now, we’ve gone one better. From now on, all our customers are assigned a team consisting of one of our Customer Service Officers (two if you use both our EPA and Awarding services) and one of our Business Development Executives.
The Customer Service Officer is on hand to help solve problems and guide you through processes, so the operational side of your organisation runs smoothly. Meanwhile, the Business Development Executive is there to guide your strategy, offering advice that will help you plan your curriculum, get the most out of your funding and grow your business.
It’s a one-two partnership that means you’ll have every angle covered.
The right person, right away
There’s nothing worse than struggling to get in touch with the person you need to speak to. Nobody likes being put on hold or passed from person to person.
So, we’re introducing a new auto-attendant that’ll help you reach the right person, right away.
When you call our main office number (0333 358 3344, in case you’ve forgotten!), you’ll hear our Managing Director, Andrew Walker, who’ll let you know what you need to do to get through to the department you’re looking for.
It’s simple really: Press 1 if you’re a current centre and require support Press 2 if you’re a current EPA provider and require support Press 3 if you want to talk to us about becoming a centre or provider Press 4 if you want to talk to our Finance Team Press 5 if you want to talk to our Recruitment Team And if you’re calling up for any other reason, just hit 0If email’s more your speed, we’ve made improvements there too.
Now, if you want to get in touch with us about anything relating to Awarding, just drop us a line via support@tquk.org. And if you want to speak to us about all things EPA, you can do that through epasupport@tquk.org.
Like we said: simple!
Responsive service
What’s better than a 24-hour SLA? How about a one-hour SLA?
That's our commitment to you going forwards. While some companies will make you wait for, our service team will aim to do it right away. But you must email those previously mentioned inboxes: support@tquk.org and epasupport@tquk.org.
We can’t always promise that we’ll have the answer there and then – sometimes we’ve got to do a bit of digging to provide the guidance you need – but we will respond, assure you that we know what you need and get working on the solution, all within an hour.
It means that you’re never in the dark and can keep moving forwards, safe in the knowledge that we’ve got your back.
Easy and efficient
So, what does all this mean? Put simply, it’s efficiency.
We believe that efficiency is critical to providing you with a successful service. Our new enhancements mean you’ll get through to the right person, at the right time and get the right information... every time. And we’re sure you’ll feel the benefits.
If you have any questions about these changes, feel free to get in touch with us by calling 0333 358 3344 or emailing support@tquk.org or epasupport@tquk.org.