Superb service at every stage

Industry-leading service that supports each End-Point Assessment journey every step of the way.

End-Point Assessment is the final step of an apprenticeship journey. It’s the opportunity for apprentices to showcase the extensive knowledge, skills, and behaviours they‘ve gained through their learning and move confidently towards their dream career.

We’re here to make sure that journey is as seamless as apprentices deserve. Whether it’s expert Assessors who know their industries inside out, comprehensive guidance material that adds clarity to the process, or dedicated account managers who advise providers with bespoke strategic support, our approach to EPA ensures that every apprentice has the tools and guidance they need to truly shine.

Exceptional customer service

Ever been waiting for a reply to that critical email? Or left hanging on the phone listening to the same old cheesy muzac? Frustrating, isn’t it? But you won't get that with us. Our Service Team is the company's nerve centre, and they work across every department to provide personalised, prompt responses and expert guidance. Our commitment to your success is unwavering and the driving force behind everything we do, so you can count on our passionate people to consistently deliver on our promises. With us, you get industry-leading SLAs guaranteed:

Gateway submission reviewed within 24 hours

Assessor assigned after 24 hours of acceptance

Assessors make contact within 5 working days

Average gateway-to-completion of 6 weeks*

5 working days average turnaround for EPA results**

Assessment planning meetings for all apprentices

*unless otherwise stipulated by the assessment plan 
**current average is 2.5 working days turnaround for EPA results

EPA made easy

We want to make sure that everyone at every stage of the EPA journey is on the same page. So we follow a simple process that takes the apprentice from gateway to results in seven easy steps.

A simple, streamlined process

Allocation

Gateway

Booking

Contact

Results

Assessment

Certificate

Comprehensive support and guidance

We're here to make your life easier. That's why we go above and beyond when it comes to support. From demos that help you get to grips with our EPAPro management system to a comprehensive library of support material, we troubleshoot problems before they even occur. No fuss. No frustration. It's the TQUK way!

Clear, understandable apprentice support documents

Bi-weekly live demos of our management system

Bespoke 1:1 training to help solve specific problems

A dedicated account manager who knows your needs inside out

Always-available support videos that provide step-by-step guidance

Easy management and reporting

Nobody likes admin, so we free your staff's time by streamlining processes through our EPAPro management system. It's intuitive and easy to use, so you don't need to be a tech genius to get to grips with it. Full training is provided and this system will be your go-to for all your EPA needs, providing a seamless end-to-end journey. It's management made easy – just like it should be!